Refund policy

Our Commitment to You

At Pearlystones Jewellery, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your jewelry, we offer a hassle-free return and refund policy.

Return Period

You have 30 days from the date of delivery to return your item for a full refund or exchange.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at hello@mypearlystones.com

We'll arrange for a replacement or full refund at no cost to you.

How to request a replacement or refund?

Email: Just email us the damaged items video showing the defect and supporting photographs to hello@mypearlystones.com
Whatsapp: Sent us the damaged items video showing the defect and supporting photographs to +61408980718 (Available during business hours)
Response time: Within 24 hours

If you have any questions about our return policy, please don't hesitate to reach out hello@mypearlystones.com

Return Conditions

To be eligible for a return, your item must be:

In its original condition and packaging
Unworn and undamaged
Accompanied by your original receipt ( order confirmation email can be considered as a proof of purchase)

Items That Cannot Be Returned

Custom or personalized jewelry pieces
Earrings (for hygiene reasons)- If damaged we will give you a full refund or you can get a replacement of the same.
Items damaged by careless handling
Items returned after 30 days

How to Return Your Item

Contact us at hello@mypearlystones.com with a video and photographs supporting the return or refund request to initiate your return. A short video which supports your request makes things faster.
We'll provide you with a return authorization number and shipping instructions with shipping label if the return request is been finalised.
Package your item securely in its original packaging
Ship the item back to us using the provided return label

Refund Process

Once we receive and inspect your returned item:

Refunds will be processed within 5-7 business days
Refunds will be issued to your original payment method
You'll receive an email confirmation once your refund is processed

Exchanges

Please note that we do not accept returns or exchanges due to incorrect sizing, so we recommend checking our size guide carefully before placing your order.